What is computer technical support

 Technical support  is an area that provides assistance to users when they have a problem when using a product or service, be it the hardware or software of a computer, an Internet server, peripherals, or any other equipment or device.

Read More: PC tech job description

It is the service provided to companies or people who seek solutions to computer breakdowns, whether physical (hardware) or logical (software), and it is provided by specialized personnel in computer science or maintenance called technicians.

And these areas in turn can be broken down into the following services:

software

Installation and update of operating systems (Windows, Linux, etc.)
Configuration and customization of the operating system
Installation of drivers and hardware related applications
Installation of various programs (Office, Photoshop, Corel, Autocad, etc.)
Antivirus software installation
Install antispyware software
Anti-malware software installation
Installation of security programs
PC maintenance software installation
Uninstall programs and / or update
Preventive diagnosis
 

Hardware

Assembling computers tailored to the client
Equipment upgrade
Repair of faulty components
Replacement of defective components
Installation and configuration of video cards
Installation and configuration of audio cards
Installation and configuration of network cards
Component upgrade
Memory installation and upgrade
Installation of hard drives and CD and DVD reader-writers
Peripheral Installation
Repair and replacement of power supplies
Motherboard testing
Bios Settings
Hardware optimization for best performance
Physical cleaning of internal components
Solutions to overheating and temperature problems
Installation and configuration of computer networks, router and external equipment.
Structured cabling